DAMAGE ISSUES
:

 

If a product arrives damaged, Light Therapy On-line will replace the product at no cost to the customer. Please email tracking@lighttherapyonline.com and include your name, invoice number, product description and the nature of the damage. Within 48 business hours you will receive a response with detailed information on how the damage issue will be resolved. You have 7 days from receipt of product to file a damage claim. Please file all claims as soon as possible and make sure you keep all packaging material.

RETURNING PRODUCTS

All returns must be pre-approved by our return department and returned within the return policy guidelines in the original packaging. The assigned RMA number must be printed clearly on the package. Merchandise must be received undamaged. It is the responsibility of the purchaser to insure the package contents and use a traceable carrier. To obtain an RMA number, email warranty@lighttherapyonline.com You will receive a response within 48 business hours with detailed information regarding the return. Items purchased using in-house credit may not be returned for a refund.

NOTE: On all 96" lamp products, Special orders or International orders (this includes anywhere outside the 50 U.S. states— Canada, Puerto Rico, etc.)  We do not allow returns on these orders. You cannot return damaged products for a refund. Damaged items will be replaced. If there is a warranty claim on these items we only offer an in-house credit or refund. If you want products replaced, the customer will be responsible for all shipping charges to reship product.

BlueMax™ & UltraLux™ Task Lamps & Light Therapy Products:

These items must be returned within 60 days of original purchase. We will refund 100% of the product purchase price, less shipping and handling. Items purchased using in-house credit may not be returned.





WARRANTY CLAIMS & RETURNS:

Warranty claims within 60 days from the invoice date are handled at no cost to the customer. After 60 days we must receive all warranted products and or parts shipped pre-paid by the customer. It is the responsibility of the purchaser to insure the package contents and return it in the original packaging. Our warranty covers any defects with exception to structural damage and use of the product for any purpose other than its intended use. Please note product brochures and web site specifications for specific use of these products. Warranty items are not returnable for credit, but will be replaced or repaired at the supplier’s option. If an item is replaced, the product is still under warranty from the original invoice date and not the replacement date. Warranty is only available to original purchaser and for products purchased directly from Full Spectrum Solutions, Inc. or an authorized distributor. Please make your claim by emailing warranty@lighttherapyonline.com and include your name, invoice number, product description and a description of the inquiry. You will receive a response within 48 business hours with detailed information on how the warranty will be honored.

 

WARRANTY TERMS:


Light Therapy Units:

 

UltraLux I™ - Lifetime on unit and two years on bulbs

 

UltraLux II™ - Lifetime on unit and two years on bulbs

 

BlueMax™ 70w Desk & Floor Lamp - Two years on unit and one year on bulbs

UltraLux™ 55w Desk & Floor Lamp - Two years on unit and one year on bulbs

 

Dawn Simulators:

 

UltraLux™ Brand Simulator - One year on simulator, 120 days on bulbs

 

BlueMax™ Sunrise System Simulator Models 100, 210, 260 - One year on simulator, 120 days on bulbs

 

BlueMax™ Sunrise System Simulator Model 320  - One year on simulator

 


Light Therapy Online makes no other warranty, expressed or implied, and makes no warranty of merchantability or fitness for any particular purpose. We make no medical claims as to the use of the BlueMax™ or UltraLux™ products and advise the purchaser to consult a medical professional as to the specific use of these products.