How
do I know my transaction is secure?
At Light Therapy Online, your
personal and account information is always secure. Our site has been tested
and certified to pass the FBI/SANS Internet Security Test by a third
party internet security firm to insure that all information is kept secure.
We
also utilize 128-bit encryption for any sensitive financial or personal information.
Our site conforms to the Payment Card Industry (PCI) Data Security Standards
meeting the highest security standards of the U.S. government, Visa, MasterCard,
American Express, Discover and JCB. This ensures your protection and we do not
store any sensitive information on our site, meaning you must enter your credit
card number each time you order. The
security of personal information is our highest priority.
When
will my credit card be charged?
When
an order is submitted online, the card is immediately approved or declined. The
transactions are posted each night and will appear on your statement within
48 hours. Orders placed over the phone
will be processed within 48 hours and the transaction will appear on your
statement within one week of purchase.
What
type of confirmation will I receive when I place an order?
As
soon as the order is submitted, a screen will pop up with the order details
and a reference number. You
may print this page for reference.
An e-mail confirmation including your order details will also be sent automatically to the e-mail address provided.
How
long does it take to ship an order?
Orders
are processed and shipped within 48 business hours during normal operation. Shipping
time is 3-7 business days by FedEx Ground®,
2-5 days by Priority Mail within the 48 states, 4-7 business days to Alaska and Hawaii,
and 7-10 business days by Air Mail Parcel Post to Canada. Please
see the Shipping and Services section for more details and Express shipping.
How
do I cancel an order?
Orders
that have not yet shipped may be cancelled. To
cancel an order that has been submitted online, call the office at 1-888-574-7014
during business hours or email sales@lighttherapyonline.com. If
the transaction has not been posted, it will be voided and no charge will
appear on your statement. If the transaction
has already posted, a credit will be issued to the card used. You
will be required to fill out the form under Returns to receive a credit.
What
if my product is on backorder?
Any
products known to be backordered will not appear in the shopping cart and
may not be purchased online. If an
ordered product becomes backordered after the transaction has posted, the
customer will be contacted and credit will be issued. If
the transaction has not been posted, it will be voided and no charge will
appear on your statement. The order
may be re-processed when the item is no longer backordered at the customer’s
request.
Do
you accept international orders?
Light Therapy Online does not ship internationally. However,
a customer in the 48 contiguous United States may order and ship it internationally
at their expense. Any products shipped internationally would not be under
warranty. Please contact us to determine if a specific product will work
with the voltage system in that country.
